Help Desk Software Central

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 CRM Solution options from Help Desk Software Central

Keeping customers happy is the best way to keep them, so it only makes sense that the right customer relationship management (CRM) choices make it easier to keep those customers happy.

However, the challenge is to offer superior customer relations, while not going overboard on the expenditure. Help Desk Software Central understands that your customer’s needs should be your first priority and that those needs should be attended to swiftly, efficiently and economically. We offer a CRM solution that takes all these factors into account.

How to do more with less

The idea is to create CRM solution software that helps customer service departments do more with less, because this is exactly what they are under heavy pressure to achieve.

We offer a CRM solution that is completely customizable and therefore adaptable to your business demands. Our software is compatible with most Windows based software, and because it is hosted on a remote server there is no down time installing the program or from frequent software updates. Our CRM solution is available via the Web through our customer user accounts, so you'll always have the latest patches, additions or versions of our CRM solution. Our CRM solution is perfect for companies who want to provide their own customer support, as well as help desk outsourcing agencies who specialize strictly in customer support.

A good CRM Solution shouldn't cause headaches

Many people may not know this, but the more programs that you have running the on a computer the greater the chance that your computer may crash. If you have more than 10 programs running at the same time this could result in a conflict that could cause your computer to 'hang'. In other words to your computer is try to run two programs the same time, and 'forgets' which one to run first and your left with either a non-responsive program or frozen computer were you can't even move your mouse cursor.

Upgrades may also cause this problem. You can be running a program for over a year with no problems and when an upgrade is released, you install it on to your computer and it should overwrite all traces of the former version of the program. In some cases some traces of the old version remain causing a similar kind of conflict. With our web-based CRM solution this is not a problem.

CRM accessible from anywhere

Not only that, but because our CRM solutions is web-based employees can access your business account from any computer not just the ones in the office, provided they have the security clearance.

In addition to the benefits of not having to constantly slow down your office computers through installation and updates, a remote CRM solution ensures that all of your data is backed up in the case of a disaster such as fire or theft.

Make the lives of your support staff easier and get them working faster and more efficiently using the CRM solution available from Help Desk Software Central. We offer a fully functional demo CD, that we are confident we'll win your approval and reveal how well it will work within your company. If you have a CRM problem, we have the CRM solution. Contact us today.

If you are interested in learning more about our CRM solution, click here. If you would like to order our free demo CD, click here.

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EDS Chooses IssueTrak
Help Desk Software

For a VOIP infrastructure project involving 600 locations around the world, EDS needed a robust, Web-based issue tracking system. Their choice after looking at over 40 packages? IssueTrak. Read other case studies below...

Case Studies of companies currently benefitting from IssueTrak Help Desk Software

Incoming Email
Available Now!

In response to customer feedback, IssueTrak has developed a new add-on module that converts incoming emails into manageable issues in the IssueTrak database. (continues over)

The new email processing module from IssueTrak.