Help Desk Software Central

Discover the features of our Help Desk Software Product
Asset Management & Inventory Control SoftwarePassword Management Module for Help Desk SoftwareIncoming Email Automation Module for Help DeskHelp Desk Software Add-OnsClients that use our help desk software.
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 Online Help Desk

Creating an online help desk is easy with IssueTrak help desk software and CRM consulting by Help Desk Software Central. No other helpdesk product on the market offers such a breadth of features combined with both ease of use and simple maintenance. IssueTrak version 5 more features than ever, with simple integration into the Microsoft Active Directory system.

Simple Handling of Issues
With the add-on Automatic E-Mail notification module, the IssueTrak help desk software system streamlines the management of your helpdesk. In fact, you can customize the system to email the appropriate contact whenever a new issue is submitted, assigned, updated, closed, or escalated. What's more, your users can help themselves by searching the Knowledge Base, which can be updated whenever a unique issue is resolved.

Advantages of A Web Based Online Help Desk System
Many of our clients come to us with proprietary, often cryptic systems which have bogged down their help desk departments and users for some time. In many cases, these systems were developed to create complete vendor dependence, and did not allow necessary scalability without hardware upgrades. Certainly, this is not what any organization expects from their help desk consultant.

The IssueTrak helpdesk software system is different. Because it works with a simple Microsoft SQL Server, it can be expanded very easily using readily available, and cost effective hardware. As well, we offer the ability to install the system in house, or host it remotely on our servers for a small monthly investment.

The most important benefit of a web based online help desk software system is that all of your users can take advantage of it with only a simple browser. There are no installations necessary to individual systems. Which means the system is accessible from any computer with an Internet connection.

Connectivity - Anywhere
Travel is a fact of life for most businesses. With the IssueTrak help desk program, connecting to the helpdesk is possible from anywhere with an internet connection - and with our knowledge base add on, users can even help themselves to the solutions made available by your support personnel.

Free Help Desk Demo

Unsure if the IssueTrak online customer support software solution is for you? Why not try it out? Although pointing out features can help you decide which product would be best for your organization, we have found that nothing sells IssueTrak better than its ease of use.

To try a demo, click here, fill in the details provided, and you're off. You will receive an email, typically within 1-2 hours, which will provide you with the full details. Why not get started today?

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EDS Chooses IssueTrak
Help Desk Software

For a VOIP infrastructure project involving 600 locations around the world, EDS needed a robust, Web-based issue tracking system. Their choice after looking at over 40 packages? IssueTrak. Read other case studies below...

Case Studies of companies currently benefitting from IssueTrak Help Desk Software

Incoming Email
Available Now!

In response to customer feedback, IssueTrak has developed a new add-on module that converts incoming emails into manageable issues in the IssueTrak database. (continues over)

The new email processing module from IssueTrak.