Help Desk Software Central

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Asset Management & Inventory Control SoftwarePassword Management Module for Help Desk SoftwareIncoming Email Automation Module for Help DeskHelp Desk Software Add-OnsClients that use our help desk software.
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  Help Desk Solution

For many companies, whether small startups to large Fortune 500 organizations, the help desk has become a necessary part of their businesses. Having that core "organization within an organization" responsible for contact to customers, employees and suppliers has become key to ensuring efficiencies are maximized and systems up and running. This is why choosing a Help Desk Solution is so critical. Once you've decided on a help desk solution, there won't be any going back.

As with any decision, choosing a help desk solution does have an element of risk. In fact, many of our customers come from competitors which have served them poorly, provided a difficult, complicated product to use, or ensured that the system could only run on expensive legacy systems, which creates costs above and beyond what was ever mentioned in the original contract. Fortunately for our business, we gain many of our help desk consulting clients simply trying to repair the harm that has been done by our competitors!

With IssueTrak, we have addressed all of these issues. The core benefit of IssueTrak, of course, is its ease of use. The system is accessible from any browser, and uses a simple, customizable graphic user interface (GUI) which typically requires less than 1 hour of training to get a good knowledge of.

In fact, the IssueTrak system benefits most from this feature, as most of our clients choose it over others because of its non-complex nature. Would you expect anything less from a help desk solution?

Another key benefit to the IssueTrak help desk solution is the fact that it is easy to maintain. The system requires no desktop installation and can be accessed from any browser. All maintenance issues are handled at the server level, which offers superior security for IT managers that must make important changes. Read more about our IT support software here.

The cost effectiveness of IssueTrak works for most organizations, whether a small business or a Fortune 500 company. Based on simple Intel servers (see a brochure here), IssueTrak is a rare help desk solution which operates entirely on a single or multi-MySQL servers.

Plus, the servers can be hosted by us for a small additional cost, or provided by you. There truly is not a more flexible help desk solution available today.

Don't just take our word for it. Demo the IssueTrak help desk solution here.

If you have questions or comments, please contact us here.

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EDS Chooses IssueTrak
Help Desk Software

For a VOIP infrastructure project involving 600 locations around the world, EDS needed a robust, Web-based issue tracking system. Their choice after looking at over 40 packages? IssueTrak. Read other case studies below...

Case Studies of companies currently benefitting from IssueTrak Help Desk Software

Incoming Email
Available Now!

In response to customer feedback, IssueTrak has developed a new add-on module that converts incoming emails into manageable issues in the IssueTrak database. (continues over)

The new email processing module from IssueTrak.