Help Desk Software Central | Help Desk Support Software

Help Desk Support Software

With any organization, be it a small company with less than 20 employees to a Fortune 500 enterprise, having a help desk support software system in place can mean the difference between happy customers and employees, and a company going out of business. It's a simple equation, and although the help desk is the first line of contact for customers, employees and suppliers in many companies, it is frequently seen as a tax on overall resources. At Help Desk Software Central, we obviously see things quite differently.

Each year, we build relationships with new clients, and although each relationship is obviously unique, our clients typically fit into two categories:

Clients who already have a help desk support software system in place, a system which may or may not be subject to high maintenance costs, specialized hardware costs and legacy technology.
Clients who have begun to understand that the paper trail of their current help desk is draining efficiencies from their organization, and are looking for a help desk support software which enables them to better support their customers, employees and stakeholders. These clients know also that customer service software is critical to a well performing organization.

The IssueTrak Help Desk Support Software System
The IssueTrak system is unique in the industry because of its simplicity. The entirely web enabled, and accessible through any browser from any place in the world, is very easy to use, to the point that most clients require very little, if any training, and works with non proprietary hardware to keep costs low.

We recommend you demo our software and discover how easy the IssueTrak system is.

Customization Through Direct Client Support
We are constantly in contact with our clients, and are continually developing new ways to enable the IssueTrak help desk support software system to serve them better. This has paid off well for both us and our customers, as we are now able to offer such features as PC asset management and inventory control, as well as our new Password Management module, which has received rave reviews from many of our clients' IT support desk and help desk outsourcing agencies, as a simple, perfect solution for controlling passwords in mid to large organizations.

Just as we constantly build upon our relationships with our customers, so too do we develop our help desk software program. Try it and see!

Have questions? Please contact us here, or demo our help desk support software here today!!

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EDS Chooses IssueTrak
Help Desk Software
For a VOIP infrastructure project involving 600 locations around the world, EDS needed a robust, Web-based issue tracking system. Their choice after looking at over 40 packages? IssueTrak. Read other case studies below...

Incoming Email
Available Now!
In response to customer feedback, IssueTrak has developed a new add-on module that converts incoming emails into manageable issues in the IssueTrak database. (continues over)