Help Desk Software Central

Discover the features of our Help Desk Software Product
Asset Management & Inventory Control SoftwareIncoming Email Automation Module for Help DeskClients that use our help desk software.
Improve customer support with a proven help desk software systemFrequently asked help desk software questions.Get a free demo of our help desk software application.
Ask a live operator about our help desk product.

Free helpdesk software demo

Incoming Email Automation Module for Help Desk

 Incoming Email Add-On

IssueTrak Offers New Add-On Module Which Converts Incoming Emails Into Manageable Issues

VIRGINIA BEACH, Va.--Aug. 5, 2003-
As part of its continuing mandate to help client companies reduce the expenses associated with internal and external customer support systems, IssueTrak, Inc. (partner of Help Desk Software Central), is pleased to announce the new IssueTrak Incoming Email Automation Module for IssueTrak Support/IT Help Desk Software.

Thanks to continuing customer feedback which has pushed the development of new features for the IssueTrak product, this new module automatically converts incoming customer emails into manageable issues accessible through the IssueTrak database.

The Incoming Email Automation Module functions automatically, by checking email from a specified email account, and then creating a new issue for each incoming email message. In order to maintain simplicity, the email's subject becomes the subject of the issue. The email body goes into the issue description field, with the email address used to look up user details within the system.

In cases where a user record is not on the system, the IssueTrak system automatically creates a new record using the attributes within the template set by the user-organization. This particular feature can be turned on or off, depending on the user-organization's needs.

In keeping with the flexible, customizable nature of the IssueTrak help desk software product, the email automation module enables administrators to set a default "Issue Type" for all issues which are created from incoming email. This ensures that email-originated issues are categorized differently than other IssueTrak issues, and can be handled accordingly.

The module also handles attachments, which are automatically attached to the newly created issue.

With the email automation module, all IssueTrak functions such as client-email notifications and automatic support assignments function as normal.

Multiple Email Account Processing

Processing email from multiple email accounts is simplified with the IssueTrak email automation module. An example scenario might be that your organization has two distinct support email accounts, one for software and one for hardware issues. In the easily-configurable System Settings panel, relevant information can be specified for each email account, which can included such as account or server name, password, default issue type, among others. IssueTrak processes emails from these specified accounts, with no limit on the number of email accounts that can be managed.

IssueTrak's incoming email module is the latest addition to the IssueTrak help desk/IT support software family which has enabled IssueTrak customers to create new efficiencies and lower total support costs while providing quicker, superior customer support.

The incoming email module is fully integrated with the IssueTrak Help and Support Desk system. It is available beginning August 18, 2003, for a one-time cost of $750.

Request a free demo here, or contact us here.

Help Desk Software   Free Demo!   Asset Management   Help Desk Solution
  Helpdesk Software   Clients   Consulting   Case Studies   FAQs  
Help Desk Online  Press Release   Testimonials   Our Company   Contact Us   Sitemap
Help Desk Support Software   Customer Service Software
Help Desk Consulting  Customer Support Software  CRM Consulting
Support Software  IT Ticket Management  Customer Support Systems
Online Customer Support Software   Web Based Help Desk Software

EDS Chooses IssueTrak
Help Desk Software

For a VOIP infrastructure project involving 600 locations ound the world, EDS needed a robust, Web-based issue tracking system. Their choice after looking at over 40 packages? IssueTrak. Read other case studies below...

Case Studies of companies currently benefitting from IssueTrak Help Desk Software
Help Desk Software Benefits Trader Company

Read about how the Trader Company consolidated their support with IssueTrak...