Help Desk Software for Customer Support
Tracking help desk support issues and
customer service inquiries can be a virtual nightmare without the right
tools and helpdesk application. Whether your organization is small, medium
or large, keeping issues from falling between the cracks can be critical
to managing customer relationships and providing great customer support.
IssueTrak effectively handles:
Robust Customer Support Software Functions
Our Customer Support and Service Desk
Software allows you to support your entire customer base through a single,
web-based system that can be used by anytime, anywhere. Regardless of
where you are located, this Customer Support Solution accepts requests
for service and allows you to assign requests and track your billable
hours and products. With our solution, you can literally provide national
or international service from a single point. In addition, you can re-brand
our product with your logo and corporate colors to deliver a seamless
approach to customer service.
Online Help Desk Software - The Immediate Benefits
Having a help desk support software application with a web base has incredible benefits, with the main one being functionality. With our customer support software, there is no individual desktop installation necessary. This product installs once (either on your server, or a rented solution offered by us), and can be used immediately. We encourage you to browse IT Asset Management tools to stay in full control over all your important IT assets.
Because of this, there is never a need
to provide installation support to either your customers or your staff.
A simple Internet connection enables you to serve remote locations and
clients, with all administration completed with a simple web browser.
And because of this simple browser interface, very minimal training is
necessary to begin operating our help desk support software.
With Help Desk Software Central, you get easy-to-use issue and solution tracking product with incredible power and flexibility. Click here to read more about Help Desk Software Central, or read more about IssueTrak's features Have some free time?
Browse our site with the following links:
Help Desk Software Free
Management Help Desk Solution
EDS Chooses Help Desk Software Central
For a VOIP infrastructure project involving 600 locations around the world, EDS needed a robust, Web-based issue tracking system. Their choice after looking at over 40 packages? IssueTrak. Read other case studies below...
Incoming Email Available Now!
In response to customer feedback, we have developed a new add-on module that converts incoming emails into manageable issues in the HDSC database. (continues over)