CRM Consulting

All companies, no matter their industry, rely on customer and supplier relationships to ensure their financial business success. And why not? Statistics show that for most companies, more than half of their revenue is generated by current customers. Maintaining these relationships is key to any successful organization. This is knowledge most successful managers understand, and when their companies grow from smaller to midsize companies, it is important to adopt the proper customer support and customer relationship management systems. Choosing the right help desk software program is crucial.

Help Desk Software Central is an experienced provider of CRM consulting services. We have provided CRM consulting services to such Fortune 500 companies as Sprint Nextel, Verizon, United Technologies, Polo Ralph Lauren, and many other companies with worldwide footprints. We also have provided CRM consulting services to such important governmental organizations as the US Marshals Service, Industry Canada, and the United Nations. We are experts in the provision of online remote support software, commonly known in the industry as CRM or customer relationship management software. We do this with our CRM product of choice: Issuetrak helpdesk software.

Managing Relationships From The Web

Customer service and support staff deal with your customers on a daily basis. While in some organizations it is possible to assign specific customer relationships to specific customer service personnel, in many cases this is just not possible. Having a customer support telephone line for your customers is critical to future success. This is why tracking each customer support call, and the ability to reference previous customer support calls can ensure that your customer relationship is managed with true effectiveness.

In most of our CRM consulting contracts we typically recommend an online help desk program to our clients, whether large or small. The reasons are simple: web-based helpdesk software such as Issuetrak provide a low cost method to access previous customer support issues while solving new ones. Most organizations seeking CRM consulting services expect a complex CRM software requiring individual desktop installation and multi-day training for staff. At Help Desk Software Central, we offer the opposite. Our customer support software is completely web-based, meaning there is absolutely no need to install any software on users computers. In fact, the system is completely accessible via a simple Internet browsers such as Internet Explorer.

Complex CRM Issues: Solved

By storing customer support issues in a centralized web-based database, customer support personnel have continual access to older issues as well as new ones. The ability to serve and respond to customer demands is increased markedly with effective ticket tracking software, ensuring the best overall customer service experience at a surprisingly low cost.

Contact Us For CRM Consulting

The world of customer relationship management is certainly a complex one. Software providers offer hundreds of products, many with extreme complexity, to organizations new to CRM consultants. We believe that has to change. While many customer relationships are complex, managing them shouldn't be. This is why we offer the Issuetrak helpdesk support software system as a free demo.

In five minutes, you can get a good grasp of what this dynamic CRM software can provide. In fact, the system is so easy to learn, that most users can pick it up within five minutes or less. Very few other CRM products on the market can boast this.

To contact us about CRM consulting please click here.

To demo the Issuetrak CRM software system, please click here.

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EDS Chooses IssueTrak
Help Desk Software
For a VOIP infrastructure project involving 600 locations around the world, EDS needed a robust, Web-based issue tracking system. Their choice after looking at over 40 packages? IssueTrak. Read other case studies below...

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In response to customer feedback, IssueTrak has developed a new add-on module that converts incoming emails into manageable issues in the IssueTrak database. (continues over)