Enterprise Password Management For Help Desks
The IssueTrak help desk software system can now be additionally outfitted with NetMagic Pro, a Load-and-Go password management software solution which greatly improves the productivity of not only IT Help Desk, Security and Network Infrastructure staffs, but also the End Users within your organization that use our support software. This is a module which has ensured its award winning customer support software status.
NetMagic Pro was first shipped in 1997, and has been well-adopted by Fortune 500 companies in their support departments. This solution mates well with the IssueTrak help desk software solution, as it can be run twenty four hours per day, and reduces the overall load which password reset requests have on IT support departments.
True Password Retrieval Automation
NetMagic Pro can improve productivity and increase security in one of two ways. First, it can completely automate any password service calls made to your Help Desk Department. Secondly, it can completely remove the necessity of such calls by having End Users self-authenticate and reset their passwords themselves meaning self service password reset for users, giving the IT Help Desk more time to concentrate on other issues.
Real Productivity Benefits
No matter how detailed business and process plans are, inefficiencies are always a factor in the day-to-day operation of a help desk. And, the more complex the operational environment is, the more the small details begin to weigh on profitability. This scenario occurs most often in complex computing environments such as those deployed on various Operating Systems and applications (Windows, Unix, OS/2), across various geographic areas, and/or implemented using Wide Area or Local Area Networks (WAN or LAN).
Security And Passwords
Complex IT environments are typically
featuring more and more precise levels of security. With this security,
however, business processes can suffer. The proliferation of passwords
in today's corporate environments have actually begun to sap productivity,
as management of these passwords is often lax. As a result, end users
can be refused access to processes and applications while they wait for
the support desk to respond to a lost password request. This means anywhere
from minutes to hours lost everyday. Web
based help desk software can change this situation immeasurably.
Help Desk Software Free
Management Help Desk Solution