Help Desk Software Central

Discover the features of our Help Desk Software Product
Asset Management & Inventory Control SoftwarePassword Management Module for Help Desk SoftwareIncoming Email Automation Module for Help DeskHelp Desk Software Add-OnsClients that use our help desk software.
Improve customer support with a proven help desk software systemFrequently asked help desk software questions.Get a free demo of our help desk software application.
Ask a live operator about our help desk product.

Free helpdesk software demo

 Enterprise Password Management For Help Desks

The IssueTrak help desk software system can now be additionally outfitted with NetMagic Pro, a Load-and-Go password management software solution which greatly improves the productivity of not only IT Help Desk, Security and Network Infrastructure staffs, but also the End Users within your organization that use our support software. This is a module which has ensured its award winning customer support software status.

NetMagic Pro was first shipped in 1997, and has been well-adopted by Fortune 500 companies in their support departments. This solution mates well with the IssueTrak help desk software solution, as it can be run twenty four hours per day, and reduces the overall load which password reset requests have on IT support departments.

True Password Retrieval Automation

NetMagic Pro can improve productivity and increase security in one of two ways. First, it can completely automate any password service calls made to your Help Desk Department. Secondly, it can completely remove the necessity of such calls by having End Users self-authenticate and reset their passwords themselves meaning self service password reset for users, giving the IT Help Desk more time to concentrate on other issues.

Real Productivity Benefits

No matter how detailed business and process plans are, inefficiencies are always a factor in the day-to-day operation of a help desk. And, the more complex the operational environment is, the more the small details begin to weigh on profitability. This scenario occurs most often in complex computing environments such as those deployed on various Operating Systems and applications (Windows, Unix, OS/2), across various geographic areas, and/or implemented using Wide Area or Local Area Networks (WAN or LAN).

Security And Passwords

Complex IT environments are typically featuring more and more precise levels of security. With this security, however, business processes can suffer. The proliferation of passwords in today's corporate environments have actually begun to sap productivity, as management of these passwords is often lax. As a result, end users can be refused access to processes and applications while they wait for the support desk to respond to a lost password request. This means anywhere from minutes to hours lost everyday. Web based help desk software can change this situation immeasurably.

The ideal help desk software will make password retrieval quick and easy without jeopardizing the privacy and personal information of its users. This software package balances service and security optimally, making sure that every customers' identity will be safe. But with this help desk software your customers will both be safe and feel safe!

Read more about Password Management Issues here.

Help Desk Software   Free Demo!   Asset Management   Help Desk Solution
  Helpdesk Software   Clients   Consulting   Case Studies   FAQs  
Help Desk Online  Press Release   Testimonials   Our Company   Contact Us   Sitemap
Help Desk Support Software   Customer Service Software
Help Desk Consulting  Customer Support Software  CRM Consulting
Support Software  IT Ticket Management  Customer Support Systems
Online Customer Support Software   Web Based Help Desk Software   Remote Support Software
   Internet Help Desk  Call Center Software  CRM Solution  Help Desk Support
Online CRM  PC Help Desk Help Desk Outsourcing

EDS Chooses IssueTrak
Help Desk Software

For a VOIP infrastructure project involving 600 locations around the world, EDS needed a robust, Web-based issue tracking system. Their choice after looking at over 40 packages? IssueTrak. Read other case studies below...

Case Studies of companies currently benefitting from IssueTrak Help Desk Software

Incoming Email
Available Now!

In response to customer feedback, IssueTrak has developed a new add-on module that converts incoming emails into manageable issues in the IssueTrak database. (continues over)

The new email processing module from IssueTrak.